All items purchased online undergo quality control examination before shipping.As a policy, we do not offer returns or exchanges on products that are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered (the product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending a full refund or re-fulfilling your order. In case of any query or assistance, you may contact citypalacepalaceatelier@gmail.com.
